The device could be in Kiosk Mode and the user must not remove the device from Kiosk Mode.The remote user may not be technical adept to follow the instructions provided by the helpdesk technician.In addition to device not being available in the organization's premises, troubleshooting issues on remote devices also pose the following concerns:
The option to remotely control Android devices can also help prevent a loss of productivity by having device issues resolved quickly. Android Remote Control allows admins to troubleshoot any issues on these devices by remotely viewing their screens and controlling them, thereby reducing the time spent on shipping devices back to the office premises just to resolve minor device issues like battery drain and app crashes. Android Remote Control is a feature that enables IT admins to gain remote access to Android devices.
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